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16A WiFi Smart Plug with Voice Control
EX-STOCK Commitment and Vendors Return Policy
🤝 EX-STOCK Canada Commitments
🛡️ Our Promise to Every Shopper
At EX-STOCK Canada, we are committed to providing a secure, affordable, and high-quality shopping experience. Our Canadian-based marketplace connects customers directly with trusted, cost-efficient suppliers, ensuring safe transactions, verified products, and competitive prices every single order.
- ✅ Proudly Canadian Marketplace
- ✅ AI-Powered Fraud Protection
- ✅ Verified Suppliers Only
- ✅ 90-Day Return Policy
- ✅ Free Shipping on Eligible Orders
- ✅ 24/7 Dedicated Customer Support
- ✅ EX-STOCK Rewards Loyalty Program
🇨🇦 Proudly Canadian Marketplace
EX-STOCK is more than just an e-commerce platform. We are a global online marketplace built on the values of trust, security, and customer-first service. Our goal is to eliminate fraudulent sellers, protect our customers identities, and provide a seamless shopping experience powered by AI-driven security and smart shopping technology.
Learn more about our story on our EX-STOCK History page.
🔒 Fraud Protection & Secure Transactions
We have advanced AI-powered fraud detection and secure payment systems in place to protect you at every step.
- AI-Powered Fraud Detection - Continuously analyzes transactions to identify and block fraudulent activity before it happens.
- Verified Suppliers Only - Every supplier is thoroughly vetted to ensure all products are authentic, high quality, and safe.
- End-to-End Encryption - Every payment is processed using encrypted security measures, protecting your credit card and personal information.
- PCI DSS Compliance - We strictly follow the Payment Card Industry Data Security Standard, ensuring your payment details are handled with the highest level of security.
- No Data Selling - We never sell your personal or payment information. Your privacy is our priority.
🛡️ Customer Identity & Payment Protection
Every order is protected by Shopify Buyer Protection and our own advanced AI security systems, ensuring your identity, payment information, and personal data remain fully secure.
- Advanced Fraud Monitoring - Real-time AI-powered monitoring to detect and prevent unauthorized transactions.
- Bank-Level Encryption - Your payment details are secured using the same encryption technology as leading banks.
- Guaranteed Safe Checkout - We work with trusted payment providers to ensure secure transactions every time.
- $100K Identity Protection - Secure checkout backed by identity protection. Conditions apply.
🚚 Direct from the Source - No Middlemen
EX-STOCK Canada eliminates unnecessary intermediaries by directly connecting customers with manufacturers and trusted suppliers. This allows us to:
- ✅ Lower costs by shipping products straight from factories.
- ✅ Offer wholesale pricing to individual buyers.
- ✅ Ensure quality control at every step before the product reaches your hands.
Browse our full range across our Shop Categories.
📦 Wide Product Selection from Verified Suppliers
We have built long-term partnerships with suppliers and manufacturers across Canada, the U.S., Europe, Turkey, and China. Through these relationships, EX-STOCK Canada is able to:
- ✅ Provide a diverse range of products across fashion, electronics, home essentials, and more.
- ✅ Offer competitive pricing while maintaining strict quality standards.
- ✅ Ensure all products meet North American regulations and safety standards.
🛍️ Marketplace Partner Commitments
Some products are fulfilled directly through our verified warehouses, while others come from authorized retail partners and brand distributors. These partners are carefully approved to ensure every item meets our quality, safety, and authenticity standards.
- ✔ EX-STOCK Fulfilled Orders follow our standard policies and support process.
- ✔ Partner Fulfilled Orders may follow the policy of the retailer or supplier responsible for fulfillment.
- ✔ Shipping times and return procedures may differ slightly depending on the fulfillment source.
- ✔ The correct policy will always appear on each product page for full transparency.
- ✔ EX-STOCK Customer Support remains your direct point of contact for any issue.
Interested in partnering with us? Visit our Sell With Us page or explore our Affiliates and Collaborators program.
🚚 Free Shipping & Guaranteed Delivery
- 📦 Free shipping on all items shipped from our EX-STOCK Canada warehouse.
- 📦 Orders with 2 or more items qualify for free shipping.
- 📦 Any order over $25 CAD receives complimentary shipping.
- 🔍 Every order comes with a tracking number so you can monitor your shipment.
- ⏱️ For delays exceeding one week from the expected delivery date, we offer a $5.00 CAD store credit as a gesture of goodwill.
- 📭 Orders not delivered within 45 days may qualify for a full refund after investigation.
🔄 90-Day Return Policy
We stand by the quality of our products and offer a customer-friendly return policy:
- ✅ 90-day return window for eligible products.
- ✅ 7-day reporting period for damages, missing items, or quality issues.
- ✅ If an item is damaged, incorrect, or defective, we provide a free return label and issue a full refund or replacement.
- ✅ Personal-reason returns are accepted. Return shipping costs are the customers responsibility.
- ✅ Certain categories may have exceptions. Check the product page for specific return policies.
Have questions? Visit our Frequently Asked Questions page or review our full Return Policy.
💰 30-Day Price Adjustment Policy
We understand that prices fluctuate, so we offer a 30-day price adjustment policy (holiday exceptions apply):
- If the price of an item drops within 30 days of your purchase, you are eligible for a refund of the price difference.
- The item must be the same size, color, and from the same supplier.
- Promotional or clearance items may not be eligible.
- The price adjustment only applies to the item price and does not include shipping fees or other charges.
EX-STOCK Canada reserves the right to final interpretation of this policy and may modify the terms at any time.
🎁 EX-STOCK Rewards Loyalty Program
We believe that loyal customers deserve rewards! Our Loyalty Program offers:
- ⭐ Exclusive discounts for repeat customers.
- ⭐ Points-based rewards system for every purchase.
- ⭐ Early access to new products and promotions.
Join today and start earning on every order. Learn more about EX-STOCK Rewards.
Why Shop with EX-STOCK Canada?
- ✅ 🇨🇦 Proudly Canadian - Built on Canadian values of trust, security, and customer-first service.
- ✅ 🔒 Fraud Protection - AI-driven security with verified suppliers.
- ✅ 💳 Secure Checkout.
- ✅ Guaranteed Quality - Only authentic, high-quality products from trusted suppliers.
- ✅ 📦 Free Shipping and Easy Returns - Affordable shopping without hidden fees.
- ✅ 📞 24/7 Customer Support - Local assistance for a seamless shopping experience.
📞 Contact EX-STOCK Support
EX-STOCK Marketplace
Ottawa, Ontario, Canada
📧 sales@ex-stock.com
📧 returns@ex-stock.com
📞 613-909-1313
Special Returns Conditions
- High 16A Rating: Handles up to 3520W, suitable for air conditioners, water heaters, washing machines, and other high-draw appliances
- WiFi Voice Control: Works with Alexa and Google Assistant for hands-free on/off commands
- App Scheduling: Set daily or weekly timers to automate any connected device
- Remote Access: Control your devices from anywhere via the companion smartphone app
- Multi-Region Variants: Available in EU (16A), US (16A), and Swiss standard plug formats
- Flame-Retardant Shell: ABS + PC VO-grade flame-retardant material for safe operation at high loads
- No Hub Required: Connects directly to your 2.4GHz WiFi network
- Conductor Material: Phosphor bronze
- Rated Current: 16A
- Rated Voltage: 100–240V AC
- Rated Power: 3520W
- Shell Material: ABS + PC flame-retardant (VO grade)
- Connectivity: 2.4GHz WiFi
- Voice Control: Amazon Alexa, Google Assistant
- Operating Temperature: -20°C to 50°C
- Dimensions: 70 x 70 x 72 mm
- Weight: 135g
- Available Variants: 16A EU, 16A US, Swiss regulations
- Hub Required: No
- Homeowners who need to remotely control high-wattage appliances like air conditioners, water heaters, or washing machines
- Smart home users who want a plug that handles more than the typical 10A or 13A limit of standard smart plugs
- Alexa or Google Home users looking to add voice control to larger household devices
- Anyone in Europe, North America, or Switzerland who wants a region-appropriate smart plug with serious power capacity
- Property managers or Airbnb hosts who want to automate and remotely control high-draw appliances between guests
16A WiFi Smart Plug with Voice Control and App Scheduling
Looking for a high-power wifi smart plug that handles demanding appliances without breaking a sweat? This 16A WiFi smart plug is designed for homes and offices that need reliable remote control over higher-wattage devices, offering voice control, app-based scheduling, and a flame-retardant build rated for up to 3520W. Available in EU, US, and Swiss plug standards, it fits seamlessly into your existing smart gadgets and electricals setup with no hub required.
Key Features
Technical Specifications
Who This Is For
How to Use
Select the correct plug variant for your region (EU, US, or Swiss) before ordering. Plug the smart socket into your wall outlet, then download the companion app (Smart Life or compatible) from the App Store or Google Play. Follow the in-app setup to connect the plug to your 2.4GHz WiFi network. Once connected, you can control the plug remotely, set schedules, and link it to Alexa or Google Assistant for voice commands. To add voice control, open the Alexa or Google Home app, search for the Smart Life skill, enable it, and run device discovery.
Frequently Asked Questions
What makes this plug different from a standard 10A or 13A smart plug?
This plug is rated for 16A and up to 3520W, which means it can safely handle high-draw appliances like air conditioners, water heaters, and washing machines that would exceed the capacity of a standard smart plug.
Which WiFi frequency does this plug use?
It connects to 2.4GHz WiFi only. If your router broadcasts both 2.4GHz and 5GHz, make sure your phone is connected to the 2.4GHz band during the setup process.
Can I use this plug in Canada or the USA?
Yes. Select the 16A US variant at checkout, which uses the standard North American plug format. It supports 100–240V input, making it compatible with both Canadian and American outlets.
Does it work with Alexa and Google Assistant?
Yes. Once set up in the companion app, you can link the plug to Amazon Alexa or Google Assistant for hands-free voice control. Use commands like “Alexa, turn off the heater” to control any connected device.
How long does delivery take?
Delivery timelines depend on your location and the shipping method selected at checkout. Estimated delivery times are shown on the product and checkout pages.
EX-STOCK sources every product in our smart gadgets and electricals collection from verified suppliers, so you can trust the specs are accurate and the build quality is consistent. We back every purchase with a 90-day return policy for added peace of mind, and our team is available if you have any questions before or after your order arrives.
Explore more home automation options in our home and kitchen appliances collection.
