EX- STOCK COMMITMENT

🇨🇦 Proudly Canadian Marketplace

EX-STOCK is more than just an e-commerce platform—we are a Global online marketplace built on the values of trust, security, and customer-first service. Our goal is to eliminate fraudulent sellers, protect our customers’ identities, and provide a seamless shopping experience with AI-driven security and smart shopping technology.

Why Choose EX-STOCK Canada?

🔒 Fraud Protection & Secure Transactions

We understand the risks of online shopping, which is why we have advanced AI-powered fraud detection and secure payment systems in place to protect you.

• AI-Powered Fraud Detection – Our marketplace continuously analyzes transactions to identify and block fraudulent activity before it happens.
• Verified Suppliers Only – We thoroughly vet our suppliers to ensure that all products are authentic, high quality, and safe.
• End-to-End Encryption – Every payment is processed using encrypted security measures, protecting your credit card and personal information from cyber threats.
• PCI DSS Compliance – We strictly follow the Payment Card Industry Data Security Standard (PCI DSS), ensuring that your payment details are handled with the highest level of security.
• No Data Selling – Unlike other platforms, we never sell your personal or payment information. Your privacy is our priority.

🛡️ Customer Identity & Payment Protection

At EX-STOCK Canada, your safety always comes first. Every order is protected by Shopify’s Buyer Protection Network and our own advanced AI security systems, ensuring that your identity, payment information, and personal data remain fully secure.

All transactions are encrypted and verified through our official Canadian payment gateways. We also monitor every order to detect and block any suspicious activity before it reaches your account.

Your confidence means everything to us, and we take that responsibility seriously. With EX-STOCK, you shop in a trusted Canadian marketplace that values privacy, integrity, and peace of mind.

• Advanced Fraud Monitoring – We use real-time AI-powered monitoring to detect and prevent unauthorized transactions.
• Bank-Level Encryption – Your credit card and payment details are secured using the same encryption technology as leading banks.
• Guaranteed Safe Checkout – We work with trusted payment providers to ensure secure transactions every time.

With EX-STOCK Canada, you can shop with confidence, knowing that your identity and transactions are protected.

🚚 Direct from the Source – No Middlemen

Unlike traditional marketplaces, EX-STOCK Canada eliminates unnecessary intermediaries by directly connecting customers with manufacturers and trusted suppliers. This allows us to:

✅ Lower costs by shipping products straight from factories.
✅ Offer wholesale pricing to individual buyers.
✅ Ensure quality control at every step before the product reaches your hands.

📦 Wide Product Selection from Verified Suppliers

We have built long-term partnerships with suppliers and manufacturers across Canada, the U.S., Europe, Turkey, and China. Through these relationships, EX-STOCK Canada is able to:

✅ Provide a diverse range of products across multiple categories, including fashion, electronics, home essentials, and more.
✅ Offer competitive pricing while maintaining strict quality standards.
✅ Ensure all products meet North American regulations and safety standards.

🛍️ Marketplace Partner Commitments

As EX-STOCK continues to grow as a trusted Canadian marketplace, some products are fulfilled directly through our verified warehouses, while others come from authorized retail partners and brand distributors. These partners are carefully approved to ensure that every item listed on EX-STOCK meets our quality, safety, and authenticity standards.

Through this marketplace system, EX-STOCK is able to:

✔ Expand product availability with unique and premium items not available in our warehouse.
✔ Maintain strict verification of all partner stores before any product goes live.
✔ Ensure that every partner follows approved standards for product quality and safety.

Because some items are fulfilled by partner retailers:

✔ Shipping times and return procedures may differ slightly depending on the fulfillment source.
✔ The correct policy will always appear on each product page for full transparency.
✔ EX-STOCK Customer Support remains your direct point of contact for any issue, ensuring a smooth and fair resolution every time.

Our commitment stays the same, regardless of fulfillment source — a safe, secure, and trustworthy shopping experience for every customer.

Customer Benefits & Shopping Policies

🚚 Free Shipping

EX-STOCK Canada offers free shipping benefits for eligible orders:

• Free shipping on all items shipped from our EX-STOCK Canada warehouse.
• Orders with 2 or more items qualify for free shipping.
• Any order over $25 also receives complimentary shipping.

We believe that affordable shopping should not come with hidden shipping fees!

📦 Guaranteed Delivery

At EX-STOCK Canada, we ensure that your order arrives safely and on time:

• We work with trusted global shipping partners to deliver packages as quickly as possible.
• Every order comes with a tracking number, so you can monitor your shipment.
• Delivery Guarantee – If your order is delayed or lost, we will assist you with the best possible resolution.

• We stand behind the quality of every product we sell. If any item is found to have quality issues, we will provide you with either a replacement or a refund.

  • Easy Returns & Exchanges – If the product does not meet your expectations due to quality issues, we will gladly assist in the return or exchange process.
  • For any delays exceeding one week from the expected delivery date, we will offer you a $5.00 credit on your next purchase as a gesture of goodwill.

  
  

• Refunds for Damaged or Lost Items

  If your order is damaged or lost during delivery, we will provide a full refund or a replacement.

  45-Day Undelivered Refund

  If an item is not delivered within 45 days, you are eligible for a full refund.

🔄 90-Day Return Policy

We stand by the quality of our products and offer a customer-friendly return policy:

• 90-day return window for eligible products.
• 7-day reporting period for damages, missing items, or quality issues.
• If an item is damaged, incorrect, or defective, we will provide a free return label and issue a full refund or replacement.
• If you wish to return an item for personal reasons, you may do so, but return shipping costs will be your responsibility.
• Certain categories may have exceptions—please check the product description for specific return policies.

We strive to make returns as hassle-free as possible, ensuring you shop with confidence.

We understand that prices fluctuate, so we offer a 30-day price adjustment policy:

• If the price of an item drops within 30 days of your purchase, you are eligible for a refund of the price difference.
• The item must be the same size, color, and from the same supplier.
• Promotional or clearance items may not be eligible.
• The price adjustment only applies to the item price and does not include shipping fees or other charges.
• The shipment of your order will not be affected if you apply for a price adjustment before receiving your items.

EX-STOCK Canada reserves the right to final interpretation of the price adjustment policy and may modify the terms at any time.

📞 24/7 - Customer Support

Our dedicated customer service team is always ready to assist:

• Our Support Center provides answers to common questions.
• If you need additional help, you can contact our customer service team directly for personalized support.
• We value fast response times and are committed to helping you resolve any issues efficiently.

Unlike other platforms that rely on outsourced call centers, our team is here to serve you with local expertise.

🎁 EX-STOCK Loyalty Program.

We believe that loyal customers deserve rewards! Our Loyalty Program offer:

• Exclusive discounts for repeat customers.
• Points-based rewards system for every purchase.
• Early access to new products and promotions.

This is an exciting feature!

Why Shop with EX-STOCK?

✅ 🇨🇦 Proudly Canadian – Built on Canadian values of trust, security, and customer-first service.
✅ 🔒 Fraud Protection – AI-driven security ensures a safe shopping experience with verified suppliers.
✅ 💳 Secure Checkout with $100K Identity Protection – Your identity and transactions are always protected.- condition's apply 
✅ ✅ Guaranteed Quality – Only authentic, high-quality products from trusted suppliers.
✅ 📦 Free Shipping & Easy Returns – Enjoy affordable shopping without hidden fees.
✅ 📞 24/7 - Customer Support – Local assistance for a seamless shopping experience.

EX-STOCK Canada: A Smarter, Safer, and More Affordable Shopping Experience!

Thank you for choosing EX-STOCK Canada—where trust, security, and innovation come first.