Refund policy

Return Policy - EX-STOCK CANADA          

Welcome to EX-STOCK CANADA! We value your trust and strive to offer a seamless shopping experience. Our updated return policy is designed to balance customer satisfaction with cost-effective solutions.

Marketplace Items & Partner Retailers

EX-STOCK Canada operates as a trusted Canadian marketplace. Along with products shipped directly by EX-STOCK, we also feature selected items from verified retail partners and authorized suppliers.

Because of this, return and shipping policies may vary depending on who fulfills your order:

  • EX-STOCK-fulfilled orders follow our standard shipping timelines and 90-day return policy.

  • Partner-fulfilled orders follow the return and shipping policy of that retailer, which may differ based on brand requirements, warranty rules, or product type.

We always display the correct policy on each product page so you know exactly what applies before you buy. If your order includes items from more than one seller, each item will follow the policy of its respective fulfillment partner.

Regardless of the seller, EX-STOCK Customer Service remains your main point of contact. We handle all communication with partners and ensure every customer is supported fairly and professionally from start to finish.

Our goal is to offer more choice while keeping your shopping experience safe, simple, and transparent.

Delivery and Quality Guarantees

  • Delivery Guarantee: If there are delivery issues, we will resolve them immediately and offer the best solutions.
  • Quality Guarantee: For items with quality issues, we provide either a replacement or a refund.
  • $5.00 Credit: For delays exceeding one week from the expected delivery date.
  • Refunds: Available for damaged or lost items.
  • 45-Day Undelivered Refund: Full refunds for items not delivered within 45 days.
  • EX- STOCK CANADA COMMITMENTS - Learn More. 

Return Options and Conditions

We offer a 90-day return policy with a 7-day reporting period, unless otherwise specified for selected items. This means you have 7 days from receiving your item to report any damages, missing packages, or quality issues, or any other issues. and 90 days to return the goods. In cases of damaged, incorrect items and Item not matching the Products discerption, You Will keep the item and receive a store credit by the same amount paid or Maybe your return will be free of charge based in your Location. However, if you choose to return an item for other reasons, you will be responsible for covering the return shipping cost. 

Exchanges for Size/Color Issues

We offer free exchanges for size or color mismatches. Contact us to initiate an exchange and receive a replacement item without return shipping costs.

Refund Without Return

For items under $25, if there is a genuine issue, we may offer a refund or store credit without requiring the item to be returned. This saves time and shipping costs.

Store Credit Incentives

Instead of a refund, you can opt for store credit, which includes an additional 10% bonus to use on your next purchase.

Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable goods (e.g., food, flowers, plants).
  • Personalized or custom products.
  • Gift cards.
  • Hazardous materials, flammable liquids, or gases.
  • Special sale items. or Special order quantity. 

Final Sale Items (Liquidation and Auctions)

These are final sales, except in cases of damage or incorrect descriptions. Returns must be requested within 7 days, and shipping fees are the customer’s responsibility.

Return Process

For All Returns

  1. Ensure the item is in its original condition, unworn or unused, with tags and packaging.
  2. Initiate a return by searching (My Account - Main Menu - Return and refund request.  (Pictures or Video is required) 
  3. Or Use this direct LINK 
  4. contacting us at returns@ex-stock.com if you need any help. 

Approval and Refund Timeline

  • Once your return is approved, you’ll receive a prepaid return label (for eligible cases).
  • Refunds will be processed within 7-10 business days after we receive and inspect the item.

Refund Without Return Option

For qualifying low-cost items, we may offer a partial or full refund without requiring a return.

European Union 14-Day Cooling-Off Period

For shipments to the EU, customers can cancel or return orders within 14 days without justification. Items must be in their original condition, unworn or unused, with tags and packaging, and accompanied by proof of purchase.

Additional Support

  • Sizing and Fit Assistance: Use our AI Sales Bot 24/7 for personalized guidance before purchase.
  • Damage or Issue Reporting: Inspect your order upon receipt and report any issues within 7 days for prompt resolution.
  • Exchanges: For faster service, return the current item and place a new order for the desired product.

For questions or assistance, contact us at  sales@ex-stock.com