Shipping policy
🚚 EX-STOCK Canada Shipping Policy
Our Customer Commitment
At EX-STOCK Canada, customer satisfaction is our priority. We work with verified Canadian, U.S., and international suppliers to provide quality products, secure shopping, and reliable delivery.
- ✅ Secure Checkout & Protected Payments
- ✅ Verified Suppliers & Quality Control
- ✅ Order Tracking on Eligible Shipments
- ✅ 90-Day Return Policy
- ✅ Refund Protection for Lost Orders
- ✅ $5 CAD Store Credit for Significant Delivery Delays
📦 Shipping Methods
| Shipping Method | Estimated Delivery |
|---|---|
| Canada, USA & UK local Warehouses | 2–6 Business Days |
| Standard Shipping | 6–11 Business Days |
| Expedited Shipping | 5–9 Business Days |
| International Shipping | 7–14 Business Days |
⏱ Order Processing
Orders are typically processed within 1–3 business days. During holidays, peak shopping periods, or special promotions, processing times may be extended.
💰 Shipping Rates
Shipping costs are calculated based on:
- Destination Country
- Selected Shipping Method
- Product Weight & Dimensions
- Order Value
Final shipping costs are displayed during checkout before payment.
📍 Order Tracking
Once your order ships, tracking information will be sent to your email address.
Track your order anytime through your account or our tracking portal:
https://www.ex-stock.ca/apps/17track?show=account
🛡 Lost, Damaged or Undelivered Orders
- Damaged Items: Eligible for replacement or refund according to our return policy.
- Lost Shipments: Our team will investigate with the carrier and provide an appropriate resolution.
- Undelivered Orders: Orders not delivered within 45 days may qualify for a full refund.
- Delivery Delays: Customers may receive a $5 CAD store credit for qualifying delays exceeding one week beyond the estimated delivery window.
📞 Business Information
EX-STOCK Canada
Ottawa, Ontario, Canada
Phone: 613-909-1313
Email: sales@ex-stock.com
📜 Policy Updates
EX-STOCK Canada reserves the right to update this Shipping Policy at any time. Updates will be published on this page and become effective immediately upon posting.