EX-STOCK Canada Commitments

🤝 EX-STOCK Canada Commitments

🛡️ Our Promise to Every Shopper

At EX-STOCK Canada, we are committed to providing a secure, affordable, and high-quality shopping experience. Our Canadian-based marketplace connects customers directly with trusted, cost-efficient suppliers, ensuring safe transactions, verified products, and competitive prices every single order.

  • ✅ Proudly Canadian Marketplace
  • ✅ AI-Powered Fraud Protection
  • ✅ Verified Suppliers Only
  • ✅ 90-Day Return Policy
  • ✅ Free Shipping on Eligible Orders
  • ✅ 24/7 Dedicated Customer Support
  • ✅ EX-STOCK Rewards Loyalty Program

🇨🇦 Proudly Canadian Marketplace

EX-STOCK is more than just an e-commerce platform. We are a global online marketplace built on the values of trust, security, and customer-first service. Our goal is to eliminate fraudulent sellers, protect our customers identities, and provide a seamless shopping experience powered by AI-driven security and smart shopping technology.

Learn more about our story on our EX-STOCK History page.

🔒 Fraud Protection & Secure Transactions

We have advanced AI-powered fraud detection and secure payment systems in place to protect you at every step.

  • AI-Powered Fraud Detection - Continuously analyzes transactions to identify and block fraudulent activity before it happens.
  • Verified Suppliers Only - Every supplier is thoroughly vetted to ensure all products are authentic, high quality, and safe.
  • End-to-End Encryption - Every payment is processed using encrypted security measures, protecting your credit card and personal information.
  • PCI DSS Compliance - We strictly follow the Payment Card Industry Data Security Standard, ensuring your payment details are handled with the highest level of security.
  • No Data Selling - We never sell your personal or payment information. Your privacy is our priority.

🛡️ Customer Identity & Payment Protection

Every order is protected by Shopify Buyer Protection and our own advanced AI security systems, ensuring your identity, payment information, and personal data remain fully secure.

  • Advanced Fraud Monitoring - Real-time AI-powered monitoring to detect and prevent unauthorized transactions.
  • Bank-Level Encryption - Your payment details are secured using the same encryption technology as leading banks.
  • Guaranteed Safe Checkout - We work with trusted payment providers to ensure secure transactions every time.
  • $100K Identity Protection - Secure checkout backed by identity protection. Conditions apply.

🚚 Direct from the Source - No Middlemen

EX-STOCK Canada eliminates unnecessary intermediaries by directly connecting customers with manufacturers and trusted suppliers. This allows us to:

  • ✅ Lower costs by shipping products straight from factories.
  • ✅ Offer wholesale pricing to individual buyers.
  • ✅ Ensure quality control at every step before the product reaches your hands.

Browse our full range across our Shop Categories.

📦 Wide Product Selection from Verified Suppliers

We have built long-term partnerships with suppliers and manufacturers across Canada, the U.S., Europe, Turkey, and China. Through these relationships, EX-STOCK Canada is able to:

  • ✅ Provide a diverse range of products across fashion, electronics, home essentials, and more.
  • ✅ Offer competitive pricing while maintaining strict quality standards.
  • ✅ Ensure all products meet North American regulations and safety standards.

🛍️ Marketplace Partner Commitments

Some products are fulfilled directly through our verified warehouses, while others come from authorized retail partners and brand distributors. These partners are carefully approved to ensure every item meets our quality, safety, and authenticity standards.

  • ✔ EX-STOCK Fulfilled Orders follow our standard policies and support process.
  • ✔ Partner Fulfilled Orders may follow the policy of the retailer or supplier responsible for fulfillment.
  • ✔ Shipping times and return procedures may differ slightly depending on the fulfillment source.
  • ✔ The correct policy will always appear on each product page for full transparency.
  • ✔ EX-STOCK Customer Support remains your direct point of contact for any issue.

Interested in partnering with us? Visit our Sell With Us page or explore our Affiliates and Collaborators program.

🚚 Free Shipping & Guaranteed Delivery

  • 📦 Free shipping on all items shipped from our EX-STOCK Canada warehouse.
  • 📦 Orders with 2 or more items qualify for free shipping.
  • 📦 Any order over $25 CAD receives complimentary shipping.
  • 🔍 Every order comes with a tracking number so you can monitor your shipment.
  • ⏱️ For delays exceeding one week from the expected delivery date, we offer a $5.00 CAD store credit as a gesture of goodwill.
  • 📭 Orders not delivered within 45 days may qualify for a full refund after investigation.

View Our Full Return Policy

🔄 90-Day Return Policy

We stand by the quality of our products and offer a customer-friendly return policy:

  • ✅ 90-day return window for eligible products.
  • ✅ 7-day reporting period for damages, missing items, or quality issues.
  • ✅ If an item is damaged, incorrect, or defective, we provide a free return label and issue a full refund or replacement.
  • ✅ Personal-reason returns are accepted. Return shipping costs are the customers responsibility.
  • ✅ Certain categories may have exceptions. Check the product page for specific return policies.

Have questions? Visit our Frequently Asked Questions page or review our full Return Policy.

💰 30-Day Price Adjustment Policy

We understand that prices fluctuate, so we offer a 30-day price adjustment policy (holiday exceptions apply):

  • If the price of an item drops within 30 days of your purchase, you are eligible for a refund of the price difference.
  • The item must be the same size, color, and from the same supplier.
  • Promotional or clearance items may not be eligible.
  • The price adjustment only applies to the item price and does not include shipping fees or other charges.

EX-STOCK Canada reserves the right to final interpretation of this policy and may modify the terms at any time.

🎁 EX-STOCK Rewards Loyalty Program

We believe that loyal customers deserve rewards! Our Loyalty Program offers:

  • ⭐ Exclusive discounts for repeat customers.
  • ⭐ Points-based rewards system for every purchase.
  • ⭐ Early access to new products and promotions.

Join today and start earning on every order. Learn more about EX-STOCK Rewards.

Why Shop with EX-STOCK Canada?

  • ✅ 🇨🇦 Proudly Canadian - Built on Canadian values of trust, security, and customer-first service.
  • ✅ 🔒 Fraud Protection - AI-driven security with verified suppliers.
  • ✅ 💳 Secure Checkout.
  • ✅ Guaranteed Quality - Only authentic, high-quality products from trusted suppliers.
  • ✅ 📦 Free Shipping and Easy Returns - Affordable shopping without hidden fees.
  • ✅ 📞 24/7 Customer Support - Local assistance for a seamless shopping experience.

📞 Contact EX-STOCK Support

EX-STOCK Marketplace
Ottawa, Ontario, Canada

📧 sales@ex-stock.com
📧 returns@ex-stock.com
📞 613-909-1313

Contact Us FAQ Return Policy

How it works

Grab your exclusive gifts by being part of our loyalty program

Ways to earn

Earn more points for different actions, and turn those points into awesome rewards.

Ways to redeem

Spending your hard-earned points is easy. Simply apply your points for a discount at checkout.

Frequently Asked Questions

Explore this section to find comprehensive answers to all your questions about the loyalty program.

The 'Reward by discount percentage' program allows you to earn a 10% discount for every 1000 points you redeem. This program is applicable to all products available in our online store and can be combined with shipping, product, and order discounts.

Our 'Referrals Program' rewards both the referrer and the referred friend. When you refer a friend, they must make a minimum purchase of $50. Once completed, both you and your friend will earn a reward of 20 points.

You can earn 100 points on your birthday by ensuring your birthday is registered in our system. This reward is limited to once per year.

Earn 200 points by leaving a review through our connected review app. There is no limit on the number of reviews you can submit for points.

The 'New Reward Program' allows you to earn a discount for every 100 points you spend. You can redeem these points during checkout for discounts on your order total.

You can redeem your points for free products from our selected collection. For example, spend 1300 points to receive a free fashion watch. The available products and their point costs are listed under our 'Free product' section.

Our VIP Tiers include Bronze, Silver, and Gold levels. As you earn more points, you progress through these tiers, unlocking exclusive rewards and benefits at each level.

Earn points by following us on various social media platforms. For example, follow us on Twitter, Instagram, or Facebook to earn 100 points each.

By signing up for our newsletter, you earn 100 points. This also keeps you updated with the latest news, offers, and rewards from our store.

The 'Reward by discount percentage' program allows you to earn rewards by spending a certain amount on purchases. For every 1000 points you spend, you receive a 10% discount on your order.

In the 'Referrals Programs,' you can earn rewards by referring friends. When your friend makes a purchase of at least $50, both you and your friend earn 20 points. Ensure that your friend uses your referral link to qualify for the rewards.

On your birthday, you will receive 100 points as a special gift from us to celebrate your special day. Make sure your birthday is updated in your profile to receive this reward.

You can earn 200 points by writing a review on our products. Simply submit your review through our specified platform, and once approved, the points will be added to your account.

The VIP Tier program allows you to earn exclusive benefits as you accumulate more points. You can move through tiers such as Bronze, Silver, and Gold, with each tier providing special rewards and discounts.

You can earn points by following us on various social media platforms like Instagram, Twitter, and TikTok. Each follow earns you 100 points. Make sure to connect your account to earn the points.

You can redeem your points for discounts on your purchases. For example, spending 200 points can give you a $2 discount. The more points you redeem, the higher the discount you receive.

Yes, you can use 1300 points to redeem a free product from our selected range. Check the 'Free product' section to see which items are available for redemption.